Refund policy

Right of Withdrawal

Consumers have the right to withdraw from a distance contract within fourteen days without giving any reason. The withdrawal period generally begins on the day on which the consumer or a third party designated by the consumer receives the goods.

To exercise the right of withdrawal, a clear statement must be sent by email or post to:

LEONIX GLOBAL d.o.o.
Kastavska ulica 8A
10000 Zagreb
Croatia
Email: contact@leonixofficial.com

The withdrawal statement must be sent before the withdrawal period expires.

LEONIX will reimburse all payments received, including the cost of the least expensive standard delivery option offered, no later than fourteen days after receipt of the withdrawal statement. Reimbursement may be withheld until the goods have been received or until proof of return has been provided.

The goods must be returned no later than fourteen days after the withdrawal statement is submitted. The consumer bears the direct cost of returning the goods. LEONIX does not provide a free return label unless this has been expressly confirmed in an individual case.

The consumer is only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal may not apply, in particular, to goods made to the customer’s specifications or clearly personalised goods, as well as other goods and services excluded from the statutory right of withdrawal.

Model Withdrawal Form

To LEONIX GLOBAL d.o.o., Kastavska ulica 8A, 10000 Zagreb, Croatia, contact@leonixofficial.com:

I hereby withdraw from the contract concluded by me for the purchase of the following goods: [Goods].

Ordered on / received on: [Date]

Name and address: [Details]

Date: [Date]

Returns and Complaints

The statutory right of withdrawal and statutory warranty rights remain fully unaffected. Return or complaint requests may be submitted to contact@leonixofficial.com.

Please provide your order number, the affected item and the reason for the return. You will then receive the necessary return instructions. The customer bears the return shipping costs. LEONIX does not provide a free return label unless this has been expressly confirmed in an individual case.

Please inspect the delivery promptly and contact us in the event of damage, defects or an incorrect delivery. Helpful photographs may speed up the handling of the matter without limiting your statutory rights.

Refunds are generally issued using the original payment method. The applicable statutory deadlines and the withdrawal policy above apply.

Where a direct exchange is not operationally available, the original product may be returned and the desired product ordered separately.