FAQ
Do you have questions about our products, orders, shipping or returns?
Here you’ll find answers to the most frequently asked questions about LEONIX.
If your question isn’t answered here, our team is happy to help personally – just contact us and we’ll get back to you quickly and straightforwardly.
Frequently Asked Questions
What payment methods are available?
The payment methods available for your order will be displayed at checkout. Payments are processed securely through Shopify’s encrypted payment system.
How are shipping costs and delivery times displayed?
Shipping costs, available shipping methods, and estimated delivery times are calculated at checkout based on the destination country and your order.
How do returns and the right of withdrawal work?
You may request a return within 14 days of receiving your order. Return shipping costs are the responsibility of the customer. Please contact us at contact@leonixofficial.com before returning any items.
Where are LEONIX products developed and manufactured?
Design, product specifications, and brand development take place within the European Union. Our products are manufactured in collaboration with selected partners. Product-specific material and quality information can be found on the respective product pages.
How can I contact LEONIX?
For questions regarding orders, shipping, returns, or products, please contact us at contact@leonixofficial.com.
