SERVICE · FAQ
FAQ
Have questions about our products, orders, shipping or returns? Here you will find answers to the most common questions about LEONIX.
If your question is not answered here, our team is available personally. Contact us and we will be happy to help.
Frequently Asked Questions
Which payment methods are available?
The final available payment methods are shown at checkout. Payments are processed through encrypted Shopify payment flows.
How are shipping costs and delivery times shown?
Shipping costs, available shipping methods and estimated delivery times are shown at checkout based on the delivery country and the order.
How do returns and withdrawal work?
You can request a return within 14 days of receipt. Return shipping costs are paid by the customer. Please contact us at contact@leonixofficial.com before returning an item.
Where are LEONIX products created?
Design, specification and brand development take place in the European Union. Production is handled with selected partners; product-specific material and quality information is available on each product page.
How can I contact LEONIX?
For questions about orders, shipping, returns or products, contact us at contact@leonixofficial.com.
